B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
85%
85% -- consumer preference rate for customers (2023)
85% of customers prefer to interact with a chatbot rather than wait on hold.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Oracle
Primary
Tier C
https://tailwebs.com/blogs/rise-of-chatbots-ai-powered-customer-service/ ↗
Source Article
The Rise of Chatbots in AI-Powered Customer Service
Gone are the days of endless hold times and robotic interactions with automated menus. The customer service landscape is undergoing a dramatic shift, powered by the rise of chatbots and AI-powered solutions. These virtual assistants are no longer the stuff of science fiction, but real-time agents re…
Original Research
Oracle
· Original study ↗
Methodology
Cited from Oracle 2023
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 85% consumer preference rate. Source: Oracle (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customers-prefer-chatbot-over-hold
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customers-prefer-chatbot-over-hold" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- consumer preference rate for customers<br><small>Source: Oracle (2023) · <a href="https://lighthousedata.io/data/customers-prefer-chatbot-over-hold" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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