C
Evidence Grade C
Graded
accuracy verified by the review judge
Use with Hedging
Recent
85%
85% -- customer satisfaction rate for live chat (2025)
Live chat has a customer satisfaction rate of 85%.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
C
Moderate quality evidence
Useful directional data with some methodological gaps. Treat as indicative rather than definitive -- corroborate before citing in formal research.
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Sources (4)
gettalkative.com
Primary
Tier A
https://gettalkative.com/info/live-chat-software-for-website ↗
Source Article
Live Chat Software for Website: How to Choose the Best Provider
In an era shaped by technology and digital communication, live chat software is an essential tool to have at your disposal.
With its ability to provide real-time assistance, maximum convenience, and online personalization, live chat has become a must-have contact channel for any business website.
It…
Also cited by
2026-09-20
2026-09-28
Original Research
gettalkative.com
· Original study ↗
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2013 | 77% | |
| 2025 (current) | 85% | +10.4% |
Segmentation
Industrymarketing
Cite this stat
Suggested hedging: According to limited, single-source data, based on claims without stated methodology, with unverified sample sizes...
Plain Text
live chat: 85% customer satisfaction rate. Source: gettalkative.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-rate-live-chat
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-rate-live-chat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- customer satisfaction rate for live chat<br><small>Source: gettalkative.com (2025) · <a href="https://lighthousedata.io/data/customer-satisfaction-rate-live-chat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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