B Evidence Grade B Graded under review Safe to Cite Current

100%

100% -- customer satisfaction rate for L'Osteria (2026)

Name: Customer Satisfaction Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-07

2026 · Freshworks

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Attribution: Freshworks View source

Lighthouse Research Team

Last verified: 2026-08-07 · How we verify data →

Source verified Evidence graded

Value

100%

Unit

Percentage

Data Vintage

2026

Entity

L'Osteria

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

72/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (3)

Freshworks Primary Tier A

https://www.freshworks.com/freshservice/resources/case-study/l-osteria-case-study/ ↗

Confidence: 66/100 Vintage: 2026 Channel: Common Crawl

Source Article

L’Osteria achieves 100% customer satisfaction with Freshservice [Case Study]

Restaurant chain L’Osteria achieves 100% customer satisfaction using Freshservice Before Freshservice, we were not able to track and respond to all the queries in a timely manner. With Freshservice, nothing falls through the cracks. We are now scaling Freshservice to the IT teams across the other lo…

Also cited by

statista.com https://www.statista.com/

2026-08-16

dailyecho.co.uk https://www.dailyecho.co.uk/

2026-08-16

Original Research

Freshworks · Original study ↗

Methodology

Customer Satisfaction (CSAT) score after implementing Freshservice

Methodology documented

Segmentation

IndustryHospitality Company SizeMid-market RoleAll marketers

Cite this stat

Plain Text

L'Osteria: 100% customer satisfaction rate. Source: Freshworks (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/l-osteria-100-csat

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<blockquote cite="https://lighthousedata.io/data/l-osteria-100-csat" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>100%</strong> -- customer satisfaction rate for L'Osteria<br><small>Source: Freshworks (2026) · <a href="https://lighthousedata.io/data/l-osteria-100-csat" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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