B
Evidence Grade B
Graded
under review
Safe to Cite
Current
89%
89% -- customer satisfaction rate for U.S. banking consumers (2026)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
89%
Unit
Percentage
Data Vintage
2026
Entity
Sample Size
1,000
Geography
US
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
93
Source
Drive Research
Primary
Tier A
https://www.driveresearch.com/single-post/2019/04/15/3-Key-Findings-in-Customer-Satisfaction-Surveys… ↗
Source Article
Customer Satisfaction Surveys for Banks and Credit Unions
As a market research company in NY, Drive Research works with a variety of industries to become more successful by extracting insights from surveys to accelerate business strategy. A great type of market research methodology used to uncover these findings are customer satisfaction surveys.
Perhaps t…
Original Research
Drive Research
· Original study ↗
Methodology
Drive Research surveyed 1,000 U.S. banking consumers
Methodology documented
Segmentation
IndustryFinTech
RegionUS
Cite this stat
Plain Text
U.S. banking consumers: 89% customer satisfaction rate. Source: Drive Research (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-banking-2019
HTML Embed
<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-banking-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>89%</strong> -- customer satisfaction rate for U.S. banking consumers<br><small>Source: Drive Research (2026) · <a href="https://lighthousedata.io/data/customer-satisfaction-banking-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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