B Evidence Grade B Graded under review Safe to Cite Dated

81

81 -- customer satisfaction for UK banking sector (2023)

2023  · instituteofcustomerservice.com

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Attribution: instituteofcustomerservice.com View source
Lighthouse Research Team
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Source verified Evidence graded
Value
81
Unit
Score
Data Vintage
2023
Entity
UK banking sector
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

63/100 confidence

Single source - not yet corroborated

Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
78
instituteofcustomerservice.com Primary Tier A
https://www.instituteofcustomerservice.com/regulation-for-innovation/ ↗
Confidence: 54/100 Vintage: 2023 Channel: Common Crawl
Source Article
Less restrictive, outcome-focused regulation for innovation and service ⋆ Institute of Customer Service
Each year, the Chancellor’s Mansion House speech is a significant moment in the political and business calendar. And given the tumultuous year we’ve had so far, the stakes feel higher on this occasion. There have been grounds for tentative economic optimism in recent months, from the Government’s ne…
Original Research
instituteofcustomerservice.com · Original study ↗

UK Customer Satisfaction Index (UKCSI)

Methodology documented
Channelcommon_crawl
Plain Text
UK banking sector: 81 customer satisfaction. Source: instituteofcustomerservice.com (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-banking-2023
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-banking-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>81</strong> -- customer satisfaction for UK banking sector<br><small>Source: instituteofcustomerservice.com (2023) · <a href="https://lighthousedata.io/data/customer-satisfaction-banking-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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