B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
57%
57% -- automation adoption rate for businesses piloting workflow automation (2023)
57% of businesses are currently piloting workflow automation in one or more business units.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
57%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Cflow
Primary
Tier B
https://xfusion.io/customer-experience/2023-trends-fresh-insights-in-customer-service-trends/ ↗
Source Article
2023 Customer Service Trends: Insights and 2024 Predictions
Original Research
Cflow
· Original study ↗
Methodology
Based on a Cflow report
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
businesses piloting workflow automation: 57% automation adoption rate. Source: Cflow (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-experience-2023-trends-automation-adoption
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<blockquote cite="https://lighthousedata.io/data/customer-experience-2023-trends-automation-adoption" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>57%</strong> -- automation adoption rate for businesses piloting workflow automation<br><small>Source: Cflow (2023) · <a href="https://lighthousedata.io/data/customer-experience-2023-trends-automation-adoption" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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