B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
16%
16% -- customer retention increase for companies using CRM systems (2026)
Companies that use CRM systems have seen a 16% boost in customer retention.
- Secondary citation from WebFX
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
16%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
WebFX
Primary
Tier C
https://gomomentus.com/blog/everything-you-need-to-know-about-event-crm ↗
Source Article
Event Management CRM Software for Venues and Events
The Venue Pulse
The monthly briefing for venue & event leaders. Benchmarks, AI trends, and operational wins from 4,000+ venues.
Venues and convention centers, and corporate campuses often face a choice between managing bookings efficiently and nurturing long-term customer relationships. This article…
Original Research
WebFX
· Original study ↗
Methodology
Secondary citation of WebFX-reported CRM benchmark
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies using CRM systems: 16% customer retention increase. Source: WebFX (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/crm-customer-retention-boost
HTML Embed
<blockquote cite="https://lighthousedata.io/data/crm-customer-retention-boost" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>16%</strong> -- customer retention increase for companies using CRM systems<br><small>Source: WebFX (2026) · <a href="https://lighthousedata.io/data/crm-customer-retention-boost" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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