B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
57%
57% -- consumer expectation rate for consumers (2016)
57% of consumers expect an email to be answered in an hour.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
57%
Unit
Percentage
Data Vintage
2016
Entity
Sample Size
1,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
81
Source
Toluna
Primary
Tier A
https://www.netimperative.com/2016/10/11/uk-insurers-beat-us-digital-customer-experience/ ↗
Source Article
UK insurers beat US for digital customer experience
Insurers in the US trail the UK when it comes to digital customer experience, according to research released today by multichannel customer service software company Eptica.
US insurers successfully answered just 28% of routine questions asked via the web, social media and email – in the UK the figur…
Original Research
Toluna
· Original study ↗
Methodology
Survey of 1,000 American insurance buyers on their expectations for response times on email.
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2016 (current) | 71% | |
| 2016 (current) | 57% | -19.7% |
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
consumers: 57% consumer expectation rate. Source: Toluna (2016). Via Lighthouse Intelligence -- https://lighthousedata.io/data/consumer-email-response-expectation-2016
HTML Embed
<blockquote cite="https://lighthousedata.io/data/consumer-email-response-expectation-2016" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>57%</strong> -- consumer expectation rate for consumers<br><small>Source: Toluna (2016) · <a href="https://lighthousedata.io/data/consumer-email-response-expectation-2016" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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