B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
5.2%
5.2% -- retention increase for companies surveying quarterly (2026)
Companies see a 5.2% increase in customer retention when surveying customers quarterly.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
5.2%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
86
Source
CustomerGauge
Primary
Tier A
http://customergauge.com/news/net-promoter-news-invcap-npsd-66-smart-temps-74-homedep-d-i-y-615/ ↗
Source Article
What is Net Promoter Score (NPS)? B2B Guide + Definition
What is Net Promoter Score (NPS)? Quick Answer
Net Promoter Score (NPS) is a customer loyalty metric calculated from one question: 'On a scale of 0 to 10, how likely is it that you would recommend our company to a friend or colleague?' Customers scoring 9 or 10 are promoters, 7 or 8 are passives, an…
Original Research
CustomerGauge
· Original study ↗
Methodology
CustomerGauge research
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
companies surveying quarterly: 5.2% retention increase. Source: CustomerGauge (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/companies-surveyed-quarterly-retention-5.2
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<blockquote cite="https://lighthousedata.io/data/companies-surveyed-quarterly-retention-5.2" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>5.2%</strong> -- retention increase for companies surveying quarterly<br><small>Source: CustomerGauge (2026) · <a href="https://lighthousedata.io/data/companies-surveyed-quarterly-retention-5.2" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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