B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
50%
50% -- customer satisfaction for Chatbots (2020)
Chatbot customer satisfaction was measured at 50% according to the CXMB Series 2020 report.
Attribution:
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Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
50%
Unit
Percentage
Data Vintage
2020
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Execs In The Know / COPC CXMB Series
Primary
Tier A
https://execsintheknow.com/magazines/january-2021-issue/a-practical-guide-to-right-channeling-in-202… ↗
Source Article
A Practical Guide to Right-Channeling in 2021
A Practical Guide to Right-Channeling in 2021
By: Execs In The Know
In 2020, most organizations found themselves in a reactive mode out of necessity. Other than the obvious actions organizations were forced to take, like moving almost 100% of staff to a work-at-home (WAH) environment, many organizat…
Original Research
Execs In The Know / COPC CXMB Series
· Original study ↗
Methodology
CXMB Series 2020 Consumer and Corporate Editions
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Chatbots: 50% customer satisfaction. Source: Execs In The Know / COPC CXMB Series (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-satisfaction-2020
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<blockquote cite="https://lighthousedata.io/data/chatbot-satisfaction-2020" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>50%</strong> -- customer satisfaction for Chatbots<br><small>Source: Execs In The Know / COPC CXMB Series (2020) · <a href="https://lighthousedata.io/data/chatbot-satisfaction-2020" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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