B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

79%

79% -- consumers expecting brand response within 24 hours for social media consumers (2020)

2020  · Sprout Social

79% of consumers expect a brand to respond within 24 hours of reaching out on social media according to the 2020 Sprout Social Index.

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Attribution: Sprout Social View source
Lighthouse Research Team
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Source verified Evidence graded
Value
79%
Unit
Percentage
Data Vintage
2020
Entity
social media consumers
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sprout Social Primary Tier C
https://digitalcanteen.com.au/blog/create-a-killer-social-media-marketing-strategy/ ↗
Confidence: 48/100 Vintage: 2020 Channel: Wayback
Source Article
4 Easy Steps To Create a Killer Social Media Marketing Strategy
- Posted at 12:12 am in Digital Marketing , Facebook Marketing , Marketing , Social Media Marketing , YouTube Marketing , by Digital Canteen - 0 Comments - 0 4 Easy Steps to Create a Killer Social Media Marketing Strategy (It’s Easier Than You Think!) If you read the word strategy in the title and i…
Original Research
Sprout Social · Original study ↗

Cited from 2020 Sprout Social Index

Methodology documented
Industrymarketing
Plain Text
social media consumers: 79% consumers expecting brand response within 24 hours. Source: Sprout Social (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/brand-response-24-hours-2020
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<blockquote cite="https://lighthousedata.io/data/brand-response-24-hours-2020" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>79%</strong> -- consumers expecting brand response within 24 hours for social media consumers<br><small>Source: Sprout Social (2020) · <a href="https://lighthousedata.io/data/brand-response-24-hours-2020" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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