B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
85%
85% -- customer satisfaction for passengers (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
85%
Unit
Percentage
Data Vintage
2023
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Parloa
Primary
Tier A
https://www.parloa.com/case-studies/berlin-brandenburg-airport/ ↗
Source Article
Multilingual customer support for travel explained
Multilingual customer support for travel: Serving global travelers without hiring in every language
Peak summer hits, and a major flight disruption sends call volume surging. Passengers dial in from across Europe, Asia, and South America, each expecting answers in their own language. Your contact ce…
Original Research
Parloa
· Original study ↗
Methodology
Live airport environment
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
passengers: 85% customer satisfaction. Source: Parloa (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/berlin-brandenburg-airport-results
HTML Embed
<blockquote cite="https://lighthousedata.io/data/berlin-brandenburg-airport-results" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>85%</strong> -- customer satisfaction for passengers<br><small>Source: Parloa (2023) · <a href="https://lighthousedata.io/data/berlin-brandenburg-airport-results" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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