B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
30%
30% -- first contact resolution improvement for amplifAI platform (2022)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
30%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
CustomerThink
Primary
Tier B
http://customerthink.com/new-ways-to-supercharge-contact-center-fcr-and-aht-performance/ ↗
Source Article
NEW Ways to Supercharge Contact Center FCR and AHT Performance
I’ve been amazed at some of the new ways to drive agent performance in contact centers. Common KPIs like First Contact Resolution (FCR) and Average Handle Time (AHT) might be common KPIs but they ways they are being improved upon are very dynamic.
As Artificial Intelligence continues to pour its way…
Original Research
CustomerThink
· Original study ↗
Methodology
Compared to without the platform
Segmentation
Industrymarketing
Cite this stat
Plain Text
amplifAI platform: 30% first contact resolution improvement. Source: CustomerThink (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/amplifai-fcr-improvement
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<blockquote cite="https://lighthousedata.io/data/amplifai-fcr-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30%</strong> -- first contact resolution improvement for amplifAI platform<br><small>Source: CustomerThink (2022) · <a href="https://lighthousedata.io/data/amplifai-fcr-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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