B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
35%
35% -- first contact resolution improvement for Encore AI for call centers (2026)
Encore delivers 35% better first-contact resolution in call center environments.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
35%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Inbenta
Primary
Tier A
https://www.inbenta.com/sectors/ai-for-call-centers ↗
Source Article
AI for Call Centers | From IVR to Full Resolution | Inbenta Encore
AI for Call Centers: From IVR Replacement to Full Agentic Resolution
The call center is where AI promises go to be tested. Every enterprise has a vendor that promised cost reduction, a pilot that delivered good demo metrics, and a production deployment that stalled somewhere between integration and …
Original Research
Inbenta
· Original study ↗
Methodology
Compared to previous performance without AI
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Encore AI for call centers: 35% first contact resolution improvement. Source: Inbenta (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-call-center-improvement
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<blockquote cite="https://lighthousedata.io/data/ai-call-center-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>35%</strong> -- first contact resolution improvement for Encore AI for call centers<br><small>Source: Inbenta (2026) · <a href="https://lighthousedata.io/data/ai-call-center-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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