B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
90%
90% -- first contact resolution improvement for Sprinklr's contact center software (2022)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Sources (3)
Sprinklr
Primary
Tier A
https://www.sprinklr.com/es/products/customer-service/first-contact-resolution/ ↗
Source Article
Improve First Contact Resolution with Sprinklr Service | Sprinklr
FIRST CONTACT RESOLUTION
Make customers happier by solving their problems faster with first contact resolution.
Eliminate escalations and make customers happier by resolving their issues the first time they reach out — not just the first time they call — with Sprinklr Service. Automation software, a…
Also cited by
cxtoday.com
https://www.cxtoday.com/
2026-08-18
cmswire.com
https://www.cmswire.com/
2026-08-18
Original Research
Sprinklr
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
Sprinklr's contact center software: 90% first contact resolution improvement. Source: Sprinklr (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/improve-fcr-by-90
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<blockquote cite="https://lighthousedata.io/data/improve-fcr-by-90" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- first contact resolution improvement for Sprinklr's contact center software<br><small>Source: Sprinklr (2022) · <a href="https://lighthousedata.io/data/improve-fcr-by-90" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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