B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

69%

69% -- repurchase rate for Air France (2015)

Name: Repurchase Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-17

2015 · Teleperformance

Air France achieved a 69% repurchase rate overall across measured customer complaints in 2015.

Measured specifically in the context of customer complaints analyzed in the study

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Attribution: Teleperformance View source

Lighthouse Research Team

Last verified: 2026-08-17 · How we verify data →

Source verified Evidence graded

Value

69%

Unit

Percentage

Data Vintage

2015

Entity

Air France

Geography

EMEA

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

Teleperformance Primary Tier A

https://www.relationclientmag.fr/Thematique/strategies-1255/Infographies/Reclamations-clients-Quel-p… ↗

Confidence: 55/100 Vintage: 2015 Channel: Deep Crawl

Source Article

[Réclamations clients] Quel parcours dans le secteur du transport? - RelationclientMag.fr

Quelle expérience vivent les clients en cas de réclamation auprès d’une enseigne? Pour mieux cerner les différents parcours des consommateurs, Teleperformance a créé avec Gnresearch le baromètre 2015 « La Valeur de l’expérience client », basé sur l’analyse de plus de 8 000 parcours clients. Teleperf…

Original Research

Teleperformance · Original study ↗

Segmentation

IndustryTravel RegionEMEA

Cite this stat

Plain Text

Air France: 69% repurchase rate. Source: Teleperformance (2015). Via Lighthouse Intelligence -- https://lighthousedata.io/data/airfrance_repurchase_rate

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<blockquote cite="https://lighthousedata.io/data/airfrance_repurchase_rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>69%</strong> -- repurchase rate for Air France<br><small>Source: Teleperformance (2015) · <a href="https://lighthousedata.io/data/airfrance_repurchase_rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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