B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
24%
24% -- technology adoption for AI-based chatbots in service management (2021)
24 percent of surveyed companies in the DACH region use AI-based chatbots as a reporting channel in service management.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
24%
Unit
Percentage
Data Vintage
2021
Entity
Sample Size
531
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
76
Source
IDG Research Services
Primary
Tier A
https://www.computerwoche.de/a/enterprise-service-management-mit-nachholbedarf,3550841?utm_source=re… ↗
Source Article
IDG-Studie ITSM & ESM 2021: Enterprise Service Management mit Nachholbedarf
Noch immer kommt das Thema Enterprise Service Management (ESM) in deutschen Unternehmen nicht ins Rollen. Und das, obwohl dabei besonders die Verbesserung von Mitarbeiter- und Kundenzufriedenheit im Mittelpunkt stehen.
Foto: STUDIO GRAND WEB – shutterstock.com
Die Corona-Pandemie mit der Verlagerung…
Original Research
IDG Research Services
· Original study ↗
Methodology
Online survey conducted with decision-makers in the DACH region.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
AI-based chatbots in service management: 24% technology adoption. Source: IDG Research Services (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ai-chatbots-in-service-management-2021
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<blockquote cite="https://lighthousedata.io/data/ai-chatbots-in-service-management-2021" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>24%</strong> -- technology adoption for AI-based chatbots in service management<br><small>Source: IDG Research Services (2021) · <a href="https://lighthousedata.io/data/ai-chatbots-in-service-management-2021" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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