B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Aging
80
80 -- customer satisfaction index for Banks (ACSI) (2024)
According to ACSI benchmarks cited in the article, the customer satisfaction score for the banking industry was 80 in 2024.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
80
Unit
Score
Data Vintage
2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Customer Satisfaction Index (ACSI)
Primary
Tier C
https://www.impactfirst.co/id/c/csat ↗
Source Article
CSAT: Definisi, Manfaat, dan Cara Menghitungnya
10 Aplikasi & Software Manufaktur Terbaik untuk Pabrik di Indonesia 2026 | Perbandingan
Banyak artikel tentang software manufaktur menggiring pembaca ke produk yang ingin mereka jual; ada yang…
David
Agustus 5, 2026Dalam dunia bisnis yang semakin kompetitif, kepuasan pelanggan adalah kunci utama unt…
Original Research
American Customer Satisfaction Index (ACSI)
· Original study ↗
Methodology
ACSI industry benchmark as cited by ImpactFirst.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Banks (ACSI): 80 customer satisfaction index. Source: American Customer Satisfaction Index (ACSI) (2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/acsi-banks-csat-2024
HTML Embed
<blockquote cite="https://lighthousedata.io/data/acsi-banks-csat-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>80</strong> -- customer satisfaction index for Banks (ACSI)<br><small>Source: American Customer Satisfaction Index (ACSI) (2024) · <a href="https://lighthousedata.io/data/acsi-banks-csat-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.