B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

66 -- customer satisfaction index for Facebook (2023)

Name: Customer Satisfaction Index Statistics
Creator: Lighthouse Intelligence
Published: 2026-07-07

2023 · American Customer Satisfaction Index

Facebook scored 66 out of 100 in the American Customer Satisfaction Index (ACSI).

Score is on a 0-100 scale

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Attribution: American Customer Satisfaction Index View source

Lighthouse Research Team

Last verified: 2026-07-07 · How we verify data →

Source verified Evidence graded

Value

Unit

Score

Data Vintage

2023

Entity

Facebook

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

60/100 confidence

Single source - not yet corroborated

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Source

American Customer Satisfaction Index Primary Tier A

https://www.cio.de/a/google-droht-facebook-zu-ueberrennen,2282783 ↗

Confidence: 64/100 Vintage: 2023 Channel: Common Crawl

Source Article

Beliebtheit bei Usern: Google+ droht Facebook zu überrennen

Wer macht das Rennen als größte Social-Media-Plattform? Amerikanische Marktforscher setzen auf den Neuling Google+ – weil Facebook bei der Kunden-Zufriedenheit miserabel abschneidet. Foto: Google Wenn Mark Zuckerberg nicht aufpasst und deutlich mehr für die Zufriedenheit seiner Nutzer tut, laufen si…

Original Research

American Customer Satisfaction Index · Original study ↗

Methodology

American Customer Satisfaction Index (ACSI) Erhebung

Methodology documented

Segmentation

Channelcommon_crawl

Cite this stat

Plain Text

Facebook: 66 customer satisfaction index. Source: American Customer Satisfaction Index (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-facebook

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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-facebook" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66</strong> -- customer satisfaction index for Facebook<br><small>Source: American Customer Satisfaction Index (2023) · <a href="https://lighthousedata.io/data/customer-satisfaction-facebook" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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