B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
74
74 -- customer satisfaction index for US customers (American Customer Satisfaction Index) (1994-2022)
On the American Customer Satisfaction Index (ACSI), customer satisfaction averaged around 74.5 points between 1994 and 2022.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
74
Unit
Score
Data Vintage
1994-2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
American Customer Satisfaction Index (ACSI)
Primary
Tier B
https://www.saylo.io/blog/managing-customer-expectations ↗
Source Article
Managing Customer Expectations: Strategies for Success
Managing Customer Expectations: Strategies for Success
Discover actionable tactics for managing customer expectations to boost loyalty and drive satisfaction.
The Expectation Gap: Why Customers Want More Than Ever
In today's competitive market, a significant gap exists between what customers expect …
Original Research
American Customer Satisfaction Index (ACSI)
· Original study ↗
Methodology
American Customer Satisfaction Index average, 1994-2022
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
US customers (American Customer Satisfaction Index): 74 customer satisfaction index. Source: American Customer Satisfaction Index (ACSI) (1994-2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/acsi-customer-satisfaction-74-5
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<blockquote cite="https://lighthousedata.io/data/acsi-customer-satisfaction-74-5" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74</strong> -- customer satisfaction index for US customers (American Customer Satisfaction Index)<br><small>Source: American Customer Satisfaction Index (ACSI) (1994-2022) · <a href="https://lighthousedata.io/data/acsi-customer-satisfaction-74-5" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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