B
Evidence Grade B
Graded
under review
Safe to Cite
Current
67%
67% -- self service preference rate for Software users (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
67%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://academy.whatfix.com/cognitive-walkthrough/ ↗
Source Article
Interactive & Cognitive Walkthrough
Original Research
Zendesk
· Original study ↗
Methodology
Zendesk research cited by Whatfix
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Software users: 67% self service preference rate. Source: Zendesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/zendesk-self-service-preference
HTML Embed
<blockquote cite="https://lighthousedata.io/data/zendesk-self-service-preference" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>67%</strong> -- self service preference rate for Software users<br><small>Source: Zendesk (2026) · <a href="https://lighthousedata.io/data/zendesk-self-service-preference" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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