B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
4
4 -- customer satisfaction score for Contact centers using Voice AI (2022)
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4
Unit
Score
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Skit.ai
Primary
Tier B
https://skit.ai/resource/blog/voice-ai-the-biggest-contact-center-automation-trend-of-2023/ ↗
Source Article
Voice AI: The Biggest Contact Center Automation Trend of 2023 - Skit
Discover the Intersection of
Collections and AI
Built to perform across the customer journey.
December 20, 2022
Voice has always been the preferred means of communication for human beings. That’s why a shift toward voice-based technologies is making its way across generations and geographies, in par…
Original Research
Skit.ai
· Original study ↗
Methodology
Vendor-reported CSAT benchmark from Skit.ai Voice AI deployments; methodology not stated
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Contact centers using Voice AI: 4 customer satisfaction score. Source: Skit.ai (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/voice-ai-csat-score
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<blockquote cite="https://lighthousedata.io/data/voice-ai-csat-score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- customer satisfaction score for Contact centers using Voice AI<br><small>Source: Skit.ai (2022) · <a href="https://lighthousedata.io/data/voice-ai-csat-score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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