B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
66%
66% -- customer satisfaction rate for utility customers in the UK (Q4 2022)
Customer satisfaction with utility providers in the UK stood at 66% in Q4 2022 according to Ofgem data.
- One of the lowest levels recorded since the survey started in 2018
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
Q4 2022
Entity
Sample Size
1,005
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Ofgem
Primary
Tier A
https://goinspire.co.uk/blog/utilities-power-up-the-customer-experience ↗
Source Article
Utilities: Power up the customer experience - Go Inspire
Power up the
customer
experience.
By Harrison Cassidy, Business Development Manager
In today’s rapidly changing world, utility providers play an increasingly important role in ensuring that people have access to the vital resources they need to power their homes, businesses, and communities. From el…
Original Research
Ofgem
· Original study ↗
Methodology
Ofgem data
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
utility customers in the UK: 66% customer satisfaction rate. Source: Ofgem (Q4 2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/utility-customer-experience-survey-2023
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<blockquote cite="https://lighthousedata.io/data/utility-customer-experience-survey-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- customer satisfaction rate for utility customers in the UK<br><small>Source: Ofgem (Q4 2022) · <a href="https://lighthousedata.io/data/utility-customer-experience-survey-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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