B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
59%
59% -- customer churn rate for US average (2022)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
59%
Unit
Percentage
Data Vintage
2022
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Chatdesk
Primary
Tier B
https://www.chatdesk.com/blog/what-csat-scores-are-and-how-to-improve-them ↗
Source Article
CSAT Scores: What They Are and How to Improve Them
Back to the blog
May 24, 2022
Customer satisfaction score or CSAT is one way your business can keep a tab on brand loyalty, customer success, and drive business growth.
Lorie Gallaway was shocked when Amazon charged her $1,000 for expedited shipping when she ordered $24 paper plates for Christmas. W…
Original Research
Chatdesk
· Original study ↗
Methodology
Recent study by PwC.
Methodology documented
Segmentation
Industrysaas
Cite this stat
Plain Text
US average: 59% customer churn rate. Source: Chatdesk (2022). Via Lighthouse Intelligence -- https://lighthousedata.io/data/us-customer-churn-rate
HTML Embed
<blockquote cite="https://lighthousedata.io/data/us-customer-churn-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>59%</strong> -- customer churn rate for US average<br><small>Source: Chatdesk (2022) · <a href="https://lighthousedata.io/data/us-customer-churn-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.