B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
74
74 -- customer satisfaction index for UK telecommunications and media sector (2019)
According to the January 2019 UK Consumer Satisfaction Index (UKCSI), the UK telecommunications and media sector scored 74.4 out of 100.
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Lighthouse Research Team
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Source verified
Evidence graded
Value
74
Unit
Score
Data Vintage
2019
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
UKCSI (Institute of Customer Service)
Primary
Tier B
https://www.virtualroi.com/safeguarding-consumer-interests-a-new-opportunity/ ↗
Source Article
Safeguarding consumer interests: a new opportunity?
Safeguarding consumer interests: a new opportunity?
Businesses like to claim the customer is king. But in the telecommunications sector, at least, there is a widespread perception that customers don’t get treated as royally as they should. And this is leading to something of a backlash for the secto…
Original Research
UKCSI (Institute of Customer Service)
· Original study ↗
Methodology
UK Consumer Satisfaction Index (UKCSI), January 2019
Methodology documented
Segmentation
Industrymarketing
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Plain Text
UK telecommunications and media sector: 74 customer satisfaction index. Source: UKCSI (Institute of Customer Service) (2019). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ukcsi-telecom-satisfaction-2019
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<blockquote cite="https://lighthousedata.io/data/ukcsi-telecom-satisfaction-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74</strong> -- customer satisfaction index for UK telecommunications and media sector<br><small>Source: UKCSI (Institute of Customer Service) (2019) · <a href="https://lighthousedata.io/data/ukcsi-telecom-satisfaction-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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