B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
46%
46% -- chatbot usage rate for UK small businesses (2025)
46% of UK SMEs using AI leverage it for customer engagement tools, such as chatbots.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
46%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
Thryv
Primary
Tier B
https://toptenaiagents.co.uk/blog/ai-and-the-future-of-work.html ↗
Source Article
The AI Revolution and the Future of Work in the UK
As we enter 2026, the landscape of employment in the United Kingdom is undergoing a profound transformation, with Artificial Intelligence (AI) emerging as a pivotal force reshaping work itself. Recent data from throughout 2025 reveals accelerated AI adoption across UK businesses, with the PwC 2025 G…
Original Research
Thryv
· Original study ↗
Methodology
Thryv survey cited in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK small businesses: 46% chatbot usage rate. Source: Thryv (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-small-business-chatbot-usage-2025
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<blockquote cite="https://lighthousedata.io/data/uk-small-business-chatbot-usage-2025" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>46%</strong> -- chatbot usage rate for UK small businesses<br><small>Source: Thryv (2025) · <a href="https://lighthousedata.io/data/uk-small-business-chatbot-usage-2025" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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