B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
8%
8% -- chatbot usage rate for Customers (2025)
Only 8% of customers used a chatbot during their most recent customer support interaction.
Attribution:
View source
Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
8%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Gartner
Primary
Tier B
https://www.assembled.com/page/best-chatbots-customer-service ↗
Source Article
7 Best Chatbots for Customer Service Teams in 2025
Original Research
Gartner
· Original study ↗
Methodology
Gartner survey, cited by Assembled
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Customers: 8% chatbot usage rate. Source: Gartner (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/chatbot-usage-customer-support-gartner
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<blockquote cite="https://lighthousedata.io/data/chatbot-usage-customer-support-gartner" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>8%</strong> -- chatbot usage rate for Customers<br><small>Source: Gartner (2025) · <a href="https://lighthousedata.io/data/chatbot-usage-customer-support-gartner" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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