B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
74
74 -- customer satisfaction index for UK retail banking industry (2012)
In 2012, customer satisfaction with retail banks in the UK reached an industry average NCSI score of 74.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
74
Unit
Score
Data Vintage
2012
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
NCSI-UK / ACSI (American Customer Satisfaction Index)
Primary
Tier A
http://www.financialmirror.com/newsml_story.php?id=2888 ↗
Source Article
Banks Improve Customer Satisfaction in US and UK: NCSI and ACSI Results
Original Research
NCSI-UK / ACSI (American Customer Satisfaction Index)
· Original study ↗
Methodology
NCSI-UK applies the ACSI methodology (developed at the University of Michigan); industry average customer satisfaction for retail banks reported on a 0-100 index scale.
Methodology documented
Segmentation
Industryfinance
Cite this stat
Plain Text
UK retail banking industry: 74 customer satisfaction index. Source: NCSI-UK / ACSI (American Customer Satisfaction Index) (2012). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-retail-bank-customer-satisfaction-2012
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<blockquote cite="https://lighthousedata.io/data/uk-retail-bank-customer-satisfaction-2012" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>74</strong> -- customer satisfaction index for UK retail banking industry<br><small>Source: NCSI-UK / ACSI (American Customer Satisfaction Index) (2012) · <a href="https://lighthousedata.io/data/uk-retail-bank-customer-satisfaction-2012" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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