B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
76
76 -- customer satisfaction index for UK customer satisfaction index (July 2010)
The overall UK Customer Satisfaction Index (UKCSI) score rose to 75.6 out of 100 in July 2010.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
76
Unit
Score
Data Vintage
July 2010
Entity
Sample Size
26,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
50
Methodology
45
Freshness
79
Source
instituteofcustomerservice.com
Primary
Tier A
https://www.adrianswinscoe.com/2010/07/customer-satisfaction-research-reveals-uk-heroes/ ↗
Source Article
Welcome upturn in customer satisfaction – but vigilance needed in a fragile economy
As 2026 gets underway, it remains a challenging time for many consumers and businesses – so it is reassuring and positive news that customer satisfaction as tracked in our UK Customer Satisfaction Index (UKCSI) has moved decisively up to reach a score of 78.2 (out of 100), the highest level since Ju…
Original Research
instituteofcustomerservice.com
· Original study ↗
Methodology
Bi-annual survey by the Institute of Customer Service surveying UK adults.
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK customer satisfaction index: 76 customer satisfaction index. Source: instituteofcustomerservice.com (July 2010). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-customer-satisfaction-index-score-2010
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<blockquote cite="https://lighthousedata.io/data/uk-customer-satisfaction-index-score-2010" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76</strong> -- customer satisfaction index for UK customer satisfaction index<br><small>Source: instituteofcustomerservice.com (July 2010) · <a href="https://lighthousedata.io/data/uk-customer-satisfaction-index-score-2010" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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