B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Dated

78 -- customer satisfaction index for UK national customer satisfaction (July 2013)

Name: Customer Satisfaction Index Statistics
Creator: Lighthouse Intelligence
Published: 2026-06-22

July 2013 · Institute of Customer Service

The UK Customer Satisfaction Index (UKCSI) was 77.9 in July 2013.

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Attribution: Institute of Customer Service View source

Lighthouse Research Team

Last verified: 2026-08-14 · How we verify data →

Source verified Evidence graded

Value

Unit

Score

Data Vintage

July 2013

Entity

UK national customer satisfaction

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

73/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (10)

Institute of Customer Service Primary Tier A

https://www.instituteofcustomerservice.com/bringing-complaints-into-focus-with-a-series-of-mastercla… ↗

Confidence: 87/100 Vintage: July 2013 Channel: Common Crawl

Source Article

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Original Research

Institute of Customer Service · Original study ↗

Methodology

UK Customer Satisfaction Index (UKCSI) report

Segmentation

Channelcommon_crawl

Cite this stat

Plain Text

UK national customer satisfaction: 78 customer satisfaction index. Source: Institute of Customer Service (July 2013). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-customer-satisfaction-index-2013

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<blockquote cite="https://lighthousedata.io/data/uk-customer-satisfaction-index-2013" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78</strong> -- customer satisfaction index for UK national customer satisfaction<br><small>Source: Institute of Customer Service (July 2013) · <a href="https://lighthousedata.io/data/uk-customer-satisfaction-index-2013" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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