B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
72%
72% -- complaint rate for UK customers (2012-07)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
72%
Unit
Percentage
Data Vintage
2012-07
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
60
Independence
30
Methodology
45
Freshness
95
Source
The Institute Of Customer Service
Primary
Tier B
https://customerthink.com/uk_customers_have_less_problems_but_more_complaints/ ↗
Source Article
UK Customers Have Less Problems, But More Complaints!
UK customers are experiencing less problems than 5 years ago, but are complaining more! That’s according to a new report from The Institute Of Customer Service. which completely reinforces the research that we’ve compiled!
Since January 2008, the percentage of customers who have experienced a proble…
Original Research
The Institute Of Customer Service
· Original study ↗
Methodology
Range midpoint extracted. Source: The Institute Of Customer Service.
Segmentation
Industrymarketing
Cite this stat
Plain Text
UK customers: 72% complaint rate. Source: The Institute Of Customer Service (2012-07). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-customer-complaints-increase
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<blockquote cite="https://lighthousedata.io/data/uk-customer-complaints-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>72%</strong> -- complaint rate for UK customers<br><small>Source: The Institute Of Customer Service (2012-07) · <a href="https://lighthousedata.io/data/uk-customer-complaints-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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