B
Evidence Grade B
Safe to Cite
Dated
13%
13% -- complaint rate for broadband customers (2016)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
13%
Unit
Percentage
Data Vintage
2016
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
30
Methodology
45
Freshness
82
Source
Ofcom
Primary
Tier A
https://mobilenewscwp.co.uk/news/article/ofcom-tells-industry-game-customer-service/ ↗
Source Article
Ofcom tells industry to “up its game” on customer service
Physical Address
Crimson Lynx Media Ltd
Scottish Provident House
76-80 College Road
London
HA1 1BQ
Physical Address
Crimson Lynx Media Ltd
Scottish Provident House
76-80 College Road
London
HA1 1BQ
Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole…
Original Research
Ofcom
· Original study ↗
Methodology
Ofcom service quality report
Methodology documented
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
broadband customers: 13% complaint rate. Source: Ofcom (2016). Via Lighthouse Intelligence -- https://lighthousedata.io/data/broadband-complaints-rate-2016
HTML Embed
<blockquote cite="https://lighthousedata.io/data/broadband-complaints-rate-2016" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>13%</strong> -- complaint rate for broadband customers<br><small>Source: Ofcom (2016) · <a href="https://lighthousedata.io/data/broadband-complaints-rate-2016" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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