B
Evidence Grade B
Safe to Cite
Dated
78
78 -- customer satisfaction score for UK all-sector average (2019-01)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
78
Unit
Score
Data Vintage
2019-01
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
70
Methodology
45
Freshness
92
Sources (9)
Institute of Customer Service
Primary
Tier A
https://www.instituteofcustomerservice.com/insurance-sector-sees-increase-in-customer-satisfaction/ ↗
Source Article
Customer Satisfaction (CSAT) - Benbria
How satisfied customers are with a company’s product or service. This is often one of the Key Performance Indicators as it shows how satisfied customers are with a company’s products, services, customer support and brand.
Customer Satisfaction Scoring: CSAT is scored on a scale of 1 – 10. It is calc…
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Original Research
Institute of Customer Service
· Original study ↗
Methodology
UK Customer Satisfaction Index (UKCSI)
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
UK all-sector average: 78 customer satisfaction score. Source: Institute of Customer Service (2019-01). Via Lighthouse Intelligence -- https://lighthousedata.io/data/uk-all-sector-average-customer-satisfaction-2019
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<blockquote cite="https://lighthousedata.io/data/uk-all-sector-average-customer-satisfaction-2019" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>78</strong> -- customer satisfaction score for UK all-sector average<br><small>Source: Institute of Customer Service (2019-01) · <a href="https://lighthousedata.io/data/uk-all-sector-average-customer-satisfaction-2019" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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