B Evidence Grade B Safe to Cite Dated

63 -- customer satisfaction score for newspaper industry (Q1 2009)

Name: Customer Satisfaction Score Statistics
Creator: Lighthouse Intelligence
Published: 2026-07-16

Q1 2009 · American Customer Satisfaction Index

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Attribution: American Customer Satisfaction Index View source

Lighthouse Research Team

Last verified: 2026-08-20 · How we verify data →

Source verified Evidence graded

Value

Unit

Score

Data Vintage

Q1 2009

Entity

newspaper industry

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

70/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (4)

American Customer Satisfaction Index Primary Tier A

https://kadence.com/knowledge/the-high-cost-of-poor-customer-service/ ↗

Confidence: 72/100 Vintage: Q1 2009 Channel: Common Crawl

Source Article

ACSI：2018-2019年客户满意度指数报告

根据美国客户满意度指数（ACSI）的最新报告，社交媒体用户连续第二年对他们使用的平台持较低的满意度。ACSI测量了46个行业的客户满意度，社交媒体目前在这项研究中排在倒数第6位，在100分量表上得分为72。 Pinterest今年再次获得了社交媒体平台中最高的客户满意度（80分），与前一年持平。Pinterest的用户规模相对较小，皮尤的报告称，仅有1/4的美国成年人（28%）使用该平台。相比之下，用户第二满意的社交媒体平台YouTube在美国的普及率达到73%。YouTube的满意度得分为78分，比2018年上升了3分（4%）。 Facebook在所有被测试的社交平台中拥有最低的用户满意度，…

Also cited by

prdaily.com https://www.prdaily.com/newspapers-worse-than-airlines-and-cell-phones-in-custom…

2026-07-16

Kadence https://kadence.com/knowledge/the-high-cost-of-poor-customer-service/

2026-08-10

ClickZ https://clickz.com/e-tailers-are-hard-on-themselves/63649

2026-08-20

Original Research

American Customer Satisfaction Index · Original study ↗

Methodology

American Customer Satisfaction Survey

Segmentation

Channelrss_feed

Cite this stat

Plain Text

newspaper industry: 63 customer satisfaction score. Source: American Customer Satisfaction Index (Q1 2009). Via Lighthouse Intelligence -- https://lighthousedata.io/data/newspaper-customer-satisfaction-score

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<blockquote cite="https://lighthousedata.io/data/newspaper-customer-satisfaction-score" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>63</strong> -- customer satisfaction score for newspaper industry<br><small>Source: American Customer Satisfaction Index (Q1 2009) · <a href="https://lighthousedata.io/data/newspaper-customer-satisfaction-score" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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