B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
30
30 -- nps increase for Swile (2021-2024)
Between 2021 and 2024, Swile increased its NPS by 30 points.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
30
Unit
Score
Data Vintage
2021-2024
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Swile
Primary
Tier B
https://businessmoment.com.br/swile-reformula-atendimento-ao-cliente-e-economiza-r-5-milhoes-ao-ano/ ↗
Source Article
Swile reformula atendimento ao cliente e economiza R$ 5 milhões ao ano
A Swile, empresa francesa do setor de benefícios flexíveis, realizou uma série de melhorias no seu serviço de atendimento ao cliente e teve resultados expressivos: entre 2021 e 2024, a empresa reduziu em aproximadamente 90% o total de contatos com a área, mesmo crescendo 400% a base de clientes. Est…
Original Research
Swile
· Original study ↗
Methodology
Company-reported NPS gain following customer service redesign
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Swile: 30 nps increase. Source: Swile (2021-2024). Via Lighthouse Intelligence -- https://lighthousedata.io/data/swile-nps-increase-2021-2024
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<blockquote cite="https://lighthousedata.io/data/swile-nps-increase-2021-2024" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>30</strong> -- nps increase for Swile<br><small>Source: Swile (2021-2024) · <a href="https://lighthousedata.io/data/swile-nps-increase-2021-2024" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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