B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
58%
58% -- repurchase intent rate for Highly satisfied Australian new-vehicle dealership service customers (CSI 901+) (2015)
58% of highly satisfied Australian dealership service customers (CSI score 901 and above) state they 'definitely will' repurchase their next vehicle from that dealer.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
58%
Unit
Percentage
Data Vintage
2015
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
J.D. Power
Primary
Tier B
https://premium.goauto.com.au/nissan-discounts-out/ ↗
Source Article
Nissan discounts out
NISSAN Australia has rejected increasing dealership numbers as a way of growing sales as it sticks to a five-year plan aimed at better customer service and more efficient dealer practices.
Nissan Australia managing director and CEO Richard Emery told GoAuto that expected stagnant vehicle sales in th…
Original Research
J.D. Power
· Original study ↗
Methodology
J.D. Power 2015 Australia CSI Study; among the 24% of customers highly satisfied (scores of 901 and above), 58% say they 'definitely will' repurchase from the same dealer.
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
Highly satisfied Australian new-vehicle dealership service customers (CSI 901+): 58% repurchase intent rate. Source: J.D. Power (2015). Via Lighthouse Intelligence -- https://lighthousedata.io/data/repurchase-intent-highly-satisfied-2015
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<blockquote cite="https://lighthousedata.io/data/repurchase-intent-highly-satisfied-2015" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>58%</strong> -- repurchase intent rate for Highly satisfied Australian new-vehicle dealership service customers (CSI 901+)<br><small>Source: J.D. Power (2015) · <a href="https://lighthousedata.io/data/repurchase-intent-highly-satisfied-2015" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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