B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
73%
73% -- queue abandonment rate for customers (2026)
73% of customers would abandon a purchase if forced to wait in a queue for more than five minutes.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
73%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
ICMI (cited via Qminder)
Primary
Tier C
https://www.vizitorapp.com/blog/queue-vs-que-meaning-psychology-and-why-waiting-matters/ ↗
Source Article
Queue vs Que: Meaning, Psychology, and Waiting
Queue or Que? The Correct Spelling and Why Waiting Feels Long
This page explains the spelling difference between queue and que, queue is the correct English word for a waiting line; que is a Spanish and French word meaning "what" with no standard English meaning. It covers the etymology of queue, th…
Original Research
ICMI (cited via Qminder)
· Original study ↗
Methodology
Qminder citing ICMI research, as reported by Vizitor blog
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
customers: 73% queue abandonment rate. Source: ICMI (cited via Qminder) (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/queue-abandonment-5-minutes-73pct
HTML Embed
<blockquote cite="https://lighthousedata.io/data/queue-abandonment-5-minutes-73pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>73%</strong> -- queue abandonment rate for customers<br><small>Source: ICMI (cited via Qminder) (2026) · <a href="https://lighthousedata.io/data/queue-abandonment-5-minutes-73pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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