B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
90%
90% -- customer retention uplift for companies using omnichannel strategy (2026)
Companies employing an omnichannel strategy enjoy 90% higher customer retention rates compared to those with disconnected channels.
- Original source cited only as 'industry research' without formal citation details
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Lighthouse Research Team
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Source verified
Evidence graded
Value
90%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Unnamed industry research
Primary
Tier C
https://www.sobot.io/blog/16-critical-questions-about-service-desk-software/ ↗
Source Article
16 Critical Questions About Service Desk Software in 2026 — Answered
Group 1: Understanding Core Concepts
❶ What is Help Desk Software?
In the mid-1990s, research by Iain Middleton of Robert Gordon University[2] studied the value of an organization’s help desks. It found that value was derived not only from a reactive response to user issues, but also from the help d…
Original Research
Unnamed industry research
· Original study ↗
Methodology
Cited as 'industry research'; original study not named in article
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies using omnichannel strategy: 90% customer retention uplift. Source: Unnamed industry research (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/omnichannel-ai-customer-retention-90-higher
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<blockquote cite="https://lighthousedata.io/data/omnichannel-ai-customer-retention-90-higher" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>90%</strong> -- customer retention uplift for companies using omnichannel strategy<br><small>Source: Unnamed industry research (2026) · <a href="https://lighthousedata.io/data/omnichannel-ai-customer-retention-90-higher" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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