B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Dated
33%
33% -- repeat customers who would not shop again after difficult returns for online retail repeat customers (2021)
33% of repeat customers who had a difficult or very difficult returns experience would not shop with that retailer again.
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
33%
Unit
Percentage
Data Vintage
2021
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Narvar
Primary
Tier B
https://bergenlogistics.com/blog/2021/07/26/e-commerce-order-fulfillment-process-what-you-need-to-kn… ↗
Source Article
The E-commerce Order Fulfillment Process: What You Need to Know
Original Research
Narvar
· Original study ↗
Methodology
Narvar consumer report, cited by Bergen Logistics
Methodology documented
Trend Over Time
| Period | Value | Change |
|---|---|---|
| 2021 (current) | 33% | |
| 2026 | 33% | 0% |
Segmentation
Industrymarketing
Cite this stat
Plain Text
online retail repeat customers: 33% repeat customers who would not shop again after difficult returns. Source: Narvar (2021). Via Lighthouse Intelligence -- https://lighthousedata.io/data/narvar-difficult-returns-churn-33
HTML Embed
<blockquote cite="https://lighthousedata.io/data/narvar-difficult-returns-churn-33" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>33%</strong> -- repeat customers who would not shop again after difficult returns for online retail repeat customers<br><small>Source: Narvar (2021) · <a href="https://lighthousedata.io/data/narvar-difficult-returns-churn-33" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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