B Evidence Grade B Graded accuracy verified by the review judge Safe to Cite Current

40%

40% -- revenue lift from personalization for companies personalizing customer experiences (2026)

2026  · McKinsey

Companies that personalize customer experiences can generate 40% more revenue from those activities compared to competitors.

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Attribution: McKinsey View source
Lighthouse Research Team
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Source verified Evidence graded
Value
40%
Unit
Percentage
Data Vintage
2026
Entity
companies personalizing customer experiences
B
Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

61/100 confidence

Single source - not yet corroborated

Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
McKinsey Primary Tier B
https://gainhq.com/blog/saas-onboarding-best-practices/ ↗
Confidence: 53/100 Vintage: 2026 Channel: Deep Crawl
Source Article
SaaS Onboarding Best Practices (2026): Checklist + Real Examples - GainHQ
How SaaS Teams Apply SaaS Onboarding Best Practices For Faster Adoption by Daniel Wright | Jun 4, 2026 | SaaS Table of Contents - What Is SaaS Onboarding And Why Is It Important? - How To Build A SaaS Onboarding Strategy Around User Goals - SaaS Onboarding Best Practices For Faster Time To Value - U…
Original Research
McKinsey · Original study ↗

Attributed to McKinsey research; original report not linked

Methodology documented
Industrymarketing
Plain Text
companies personalizing customer experiences: 40% revenue lift from personalization. Source: McKinsey (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/mckinsey-personalization-revenue-40pct
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<blockquote cite="https://lighthousedata.io/data/mckinsey-personalization-revenue-40pct" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>40%</strong> -- revenue lift from personalization for companies personalizing customer experiences<br><small>Source: McKinsey (2026) · <a href="https://lighthousedata.io/data/mckinsey-personalization-revenue-40pct" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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