B Evidence Grade B Graded under review Safe to Cite Recent

84%

84% -- customer satisfaction rate for Live Chat Users (2025)

Name: Customer Satisfaction Rate Statistics
Creator: Lighthouse Intelligence
Published: 2026-08-18

2025 · Tidio

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Attribution: Tidio View source

Lighthouse Research Team

Last verified: 2026-08-18 · How we verify data →

Source verified Evidence graded

Value

84%

Unit

Percentage

Data Vintage

2025

Entity

Live Chat Users

Evidence Quality

Strong, reliable evidence

Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.

66/100 confidence

Score breakdown

Extraction

Source Trust

Citation Chain

Independence

Methodology

Freshness

Sources (3)

Tidio Primary Tier B

https://www.tidio.com/blog/best-live-chat-software/ ↗

Confidence: 57/100 Vintage: 2025 Channel: Deep Crawl

Source Article

16 Best Live Chat Software for Websites [[wcyear] Reviews]

First things first— What is a live chat solution? Live chat software is a messaging tool that pops up as a chat window and allows for proactive customer communication straight from your website or social media. Visitors can click on the chat widget and interact with your business when browsing throu…

Also cited by

statista.com https://www.statista.com/

2026-08-18

autorentalnews.com https://www.autorentalnews.com/

2026-08-18

Original Research

Tidio · Original study ↗

Methodology

Based on a study

Methodology documented

Segmentation

IndustryB2B RoleAll marketers Channelevents

Cite this stat

Plain Text

Live Chat Users: 84% customer satisfaction rate. Source: Tidio (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-satisfaction-rate

HTML Embed

<blockquote cite="https://lighthousedata.io/data/live-chat-satisfaction-rate" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>84%</strong> -- customer satisfaction rate for Live Chat Users<br><small>Source: Tidio (2025) · <a href="https://lighthousedata.io/data/live-chat-satisfaction-rate" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>

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