B
Evidence Grade B
Graded
under review
Safe to Cite
Current
20%
20% -- conversion rate increase for companies with live chat support (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
50
Source Trust
50
Citation Chain
90
Independence
30
Methodology
30
Freshness
95
Sources (5)
HiredSupport
Primary
Tier C
https://www.hiredsupport.com/impact-of-live-chat-on-conversion-ratios ↗
Source Article
The Impact of Live Chat on Conversion Ratios
Also cited by
hostinger.com
https://www.hostinger.com/
2026-08-18
forbes.com
https://www.forbes.com/
2026-08-18
amraandelma.com
https://www.amraandelma.com/
2026-08-18
seekingalpha.com
https://seekingalpha.com/
2026-08-18
Original Research
HiredSupport
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies with live chat support: 20% conversion rate increase. Source: HiredSupport (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/live-chat-conversion-increase
HTML Embed
<blockquote cite="https://lighthousedata.io/data/live-chat-conversion-increase" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- conversion rate increase for companies with live chat support<br><small>Source: HiredSupport (2026) · <a href="https://lighthousedata.io/data/live-chat-conversion-increase" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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