44.5%
44.5% -- customer engagement increase for Lenovo (2025)
Lenovo increased customer engagement by 44.5% through using WhatsApp Business API chatbots for servicing appointment management.
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Company case study: Lenovo used WhatsApp Business API chatbots to let customers self-manage product repair appointments; reported customer engagement lift of 44.5% as cited in this article. Original case study publication date and methodology not specified in source.
<blockquote cite="https://lighthousedata.io/data/lenovo-whatsapp-engagement-lift-44-5" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>44.5%</strong> -- customer engagement increase for Lenovo<br><small>Source: Lenovo (2025) · <a href="https://lighthousedata.io/data/lenovo-whatsapp-engagement-lift-44-5" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.