B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
76%
76% -- customer satisfaction improvement for Jumia's customer and seller support operations (2025)
Jumia achieved a 76% customer satisfaction level / 76% increase in customer satisfaction within three months of adopting Sprinklr's AI-powered platform.
- The source text ambiguously refers to both a '76% increase in customer satisfaction' and 'CSAT score increased to 76%'
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
76%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
95
Source Trust
60
Citation Chain
20
Independence
30
Methodology
30
Freshness
95
Source
Sprinklr
Primary
Tier A
https://www.sprinklr.com/blog/customer-service-roi/ ↗
Source Article
How to Improve Customer Service ROI with AI in 2025 | Sprinklr
Transform CX with AI at the core of every interaction
Unify fragmented interactions across 30+ voice, social and digital channels with an AI-native customer experience platform. Deliver consistent, extraordinary brand experiences at scale.
Customer Service ROI: How to Improve with AI in 2025
Enterpr…
Original Research
Sprinklr
· Original study ↗
Segmentation
Industrymarketing
Cite this stat
Plain Text
Jumia's customer and seller support operations: 76% customer satisfaction improvement. Source: Sprinklr (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/jumia-case-study-customer-satisfaction-improvement
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<blockquote cite="https://lighthousedata.io/data/jumia-case-study-customer-satisfaction-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>76%</strong> -- customer satisfaction improvement for Jumia's customer and seller support operations<br><small>Source: Sprinklr (2025) · <a href="https://lighthousedata.io/data/jumia-case-study-customer-satisfaction-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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