B
Evidence Grade B
Safe to Cite
Dated
66%
66% -- customer satisfaction improvement rate for Healthcare Organizations (2020)
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
66%
Unit
Percentage
Data Vintage
2020
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
75
Source Trust
50
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Sources (2)
Frost & Sullivan
Primary
Tier B
https://www.frost.com/frost-pdf/healthcare-contact-center/ ↗
Source Article
Frost & Sullivan Report: Evolving the Healthcare Contact Center
Frost & Sullivan Report: Evolving the Healthcare Contact Center
Like every industry responding to the pandemic, healthcare had to quickly shift contact center agents to remote work, move more systems to the cloud, and leap-frog digital transformation efforts to continue to deliver services. Even fro…
Also cited by
Original Research
Frost & Sullivan
· Original study ↗
Methodology
Survey of 129 healthcare decision-makers by Frost & Sullivan
Segmentation
Industrymarketing
Cite this stat
Plain Text
Healthcare Organizations: 66% customer satisfaction improvement rate. Source: Frost & Sullivan (2020). Via Lighthouse Intelligence -- https://lighthousedata.io/data/customer-satisfaction-improvement
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<blockquote cite="https://lighthousedata.io/data/customer-satisfaction-improvement" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>66%</strong> -- customer satisfaction improvement rate for Healthcare Organizations<br><small>Source: Frost & Sullivan (2020) · <a href="https://lighthousedata.io/data/customer-satisfaction-improvement" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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