B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
58%
58% -- technology adoption for US utilities companies (2023)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
58%
Unit
Percentage
Data Vintage
2023
Entity
Sample Size
385
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Score breakdown
Extraction
95
Source Trust
50
Citation Chain
90
Independence
90
Methodology
45
Freshness
81
Sources (6)
Genesys Communications Laboratories
Primary
Tier A
https://tiinside.com.br/28/07/2008/comunicacoes-e-financas-lideram-em-tecnologia-para-contact-center… ↗
Source Article
Comunicações e finanças lideram em tecnologia para contact center
Um estudo recente com empresas americanas comissionado pela Genesys Communications Laboratories, empresa da Alcatel-Lucent, revelou informações novas sobre quais segmentos de mercado estão liderando na oferta de serviços ao cliente e aqueles que estão ficando desatualizados. O estudo foi realizado c…
Also cited by
Genesys Communications Laboratories
https://tiinside.com.br/tiinside/home/comunicacoes/page/99/
2026-06-29
Genesys Communications Laboratories
https://tiinside.com.br/tiinside/home/comunicacoes/page/66/
2026-06-24
Genesys Communications Laboratories
https://tiinside.com.br/comunicacoes/?filter_by=random_posts
2026-07-01
tiinside.com.br
http://tiinside.com.br/tiinside/home/comunicacoes/page/3/
2026-06-24
manufacturingdive.com
https://www.manufacturingdive.com/
2026-08-22
Original Research
Genesys Communications Laboratories
· Original study ↗
Methodology
Study conducted with 385 contact center managers from various sectors.
Segmentation
Channelcommon_crawl
Cite this stat
Plain Text
US utilities companies: 58% technology adoption. Source: Genesys Communications Laboratories (2023). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ip-contact-center-adoption-utilities-2023
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<blockquote cite="https://lighthousedata.io/data/ip-contact-center-adoption-utilities-2023" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>58%</strong> -- technology adoption for US utilities companies<br><small>Source: Genesys Communications Laboratories (2023) · <a href="https://lighthousedata.io/data/ip-contact-center-adoption-utilities-2023" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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