B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Recent
20%
20% -- guest satisfaction score increase for hotels with integrated technology (2025)
Integrated technology has been shown to increase guest satisfaction scores by up to 20%.
- Claim states 'up to 20%'
- Secondary citation without direct source reference
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
20%
Unit
Percentage
Data Vintage
2025
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
skytide.com
Primary
Tier C
https://www.skytide.com/hospitality-it-consulting/ ↗
Source Article
Hospitality IT Consulting - SKYTIDE GROUP
A Front Desk Manager’s Perspective
I’m on the front line and when IT fails, everyone feels it
As a principal of SkyTide Group, I spend a lot of time talking with owners, executives and operations leaders. But some of the most honest and revealing conversations I have are with the people on the front…
Original Research
skytide.com
· Original study ↗
Methodology
Upper-bound claim ('up to 20%') cited without original attribution
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
hotels with integrated technology: 20% guest satisfaction score increase. Source: skytide.com (2025). Via Lighthouse Intelligence -- https://lighthousedata.io/data/integrated-tech-guest-satisfaction-20
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<blockquote cite="https://lighthousedata.io/data/integrated-tech-guest-satisfaction-20" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>20%</strong> -- guest satisfaction score increase for hotels with integrated technology<br><small>Source: skytide.com (2025) · <a href="https://lighthousedata.io/data/integrated-tech-guest-satisfaction-20" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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