B
Evidence Grade B
Graded
under review
Safe to Cite
Current
23.5%
23.5% -- cost per contact reduction for companies using conversational AI (2026)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
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Source verified
Evidence graded
Value
23.5%
Unit
Percentage
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
IBM
Primary
Tier B
https://www.atidiv.com/how-ai-in-customer-service-operates-voice-agents-and-beyond/ ↗
Source Article
How AI in Customer Service Operates in 2026: Voice Agents and Beyond
Original Research
IBM
· Original study ↗
Methodology
IBM study
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
companies using conversational AI: 23.5% cost per contact reduction. Source: IBM (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/ibm-conversational-ai-cost-contact-23-5
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<blockquote cite="https://lighthousedata.io/data/ibm-conversational-ai-cost-contact-23-5" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>23.5%</strong> -- cost per contact reduction for companies using conversational AI<br><small>Source: IBM (2026) · <a href="https://lighthousedata.io/data/ibm-conversational-ai-cost-contact-23-5" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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