B
Evidence Grade B
Graded
accuracy verified by the review judge
Safe to Cite
Current
4
4 -- customer satisfaction score for human-handled support tickets (2026)
Human agents average a customer satisfaction score of 4.30 out of 5.
Attribution:
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Lighthouse Research Team
Last verified:
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Source verified
Evidence graded
Value
4
Unit
Score
Data Vintage
2026
Entity
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
50
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Zendesk
Primary
Tier C
https://ai.exoticaitsolutions.com/blog/ai-agent-for-customer-support-real-costs-results/ ↗
Source Article
AI Agent for Customer Support: Real Costs & Results
Original Research
Zendesk
· Original study ↗
Methodology
Cited from Zendesk CX Trends
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
human-handled support tickets: 4 customer satisfaction score. Source: Zendesk (2026). Via Lighthouse Intelligence -- https://lighthousedata.io/data/human-tickets-csat-zendesk-2026
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<blockquote cite="https://lighthousedata.io/data/human-tickets-csat-zendesk-2026" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>4</strong> -- customer satisfaction score for human-handled support tickets<br><small>Source: Zendesk (2026) · <a href="https://lighthousedata.io/data/human-tickets-csat-zendesk-2026" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
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