B
Evidence Grade B
Graded
under review
Safe to Cite
Dated
75,000
75,000 -- study sample size for call-center and self-service customers (2010)
Attribution:
View source
Lighthouse Research Team
Last verified:
·
How we verify data →
Source verified
Evidence graded
Value
75,000
Unit
Count
Data Vintage
2010
Entity
Sample Size
75,000
Evidence Quality
B
Strong, reliable evidence
Sourced from a well-regarded research firm or industry leader with transparent methodology and a reasonably large sample.
Single source - not yet corroborated
Score breakdown
Extraction
75
Source Trust
60
Citation Chain
20
Independence
30
Methodology
45
Freshness
95
Source
Harvard Business Review
Primary
Tier B
http://www.stevecurtin.com/blog/2010/10/ ↗
Source Article
Archive for October, 2010
Original Research
Harvard Business Review
· Original study ↗
Methodology
Large-scale study of customers who interacted with call-center representatives or self-service channels; cited via Harvard Business Review article 'Stop Trying to Delight Your Customers' (July/August 2010)
Methodology documented
Segmentation
Industrymarketing
Cite this stat
Plain Text
call-center and self-service customers: 75,000 study sample size. Source: Harvard Business Review (2010). Via Lighthouse Intelligence -- https://lighthousedata.io/data/hbr-customer-service-channel-study-75000
HTML Embed
<blockquote cite="https://lighthousedata.io/data/hbr-customer-service-channel-study-75000" style="border-left:3px solid #2563eb;padding:12px 16px;margin:16px 0;font-family:system-ui,sans-serif;background:#f0f4ff;"><strong>75,000</strong> -- study sample size for call-center and self-service customers<br><small>Source: Harvard Business Review (2010) · <a href="https://lighthousedata.io/data/hbr-customer-service-channel-study-75000" target="_blank" rel="noopener">Lighthouse Intelligence</a></small></blockquote>
Share
Related Statistics
Use this data in your work
Copy the citation, embed the widget, or explore thousands more verified marketing statistics -- all free.